How can I add a help hub and customize the components on my website using Greta?

Find out how to add and customize a help hub on your website using Greta’s authentication features, follow these four steps:

Step 1: Select the Help Hub Component

1. After setting up your website with Greta, you’ll see a list of suggested components above the prompt tab.
2. Look for the Help Hub Component and click on it to integrate it into your website.
3. Once selected, Greta will automatically add the Help Hub to your site. This feature allows your visitors to access FAQs, chat support, updates, and other important resources.

Step 2: Access Plgos to Edit the Help Hub Page

1. To customize the Help Hub, you need to log in to Plgos.
2. Use the same login credentials that you used for Greta.
3. Once logged in, you’ll have full control over your Help Hub settings.

Step 3: Navigate to "All Campaigns" in Plgos

1. On the left side of the Plgos dashboard, click on "All Campaigns".
2. This will show a list of all active campaigns, including the Help Hub campaign running on your website.
3. Click on the Help Hub campaign to start editing.

Step 4: Customize the Help Hub Components

1. Update the FAQ Page – Add, remove, or edit frequently asked questions to provide accurate answers.

   



2. Manage Updates & Tasks – Share important announcements, product updates, and to-do lists.

   

   



3. Edit the Chatbot Home Page – Modify the chatbot’s welcome message, responses, and tone.

   



4. Add Documents to the Knowledge Base – Upload helpful documents so the AI chatbot can give more precise and accurate answers to users.