Keep Every Customer Happy, Every Single Time
Greta helps support ops teams track every ticket, manage escalations, and keep response times on target. No more manual chasing, no more missed follow ups.
How it's works
How Support Teams Deliver Better Service with Greta
From ticket intake to resolution, here is how Greta keeps your support operations running at full speed.
Tell Greta How Your Support Team Operates
Describe your ticket flow, escalation rules, and team structure and Greta builds it all for you.
- "Create a ticket queue for billing issues"
- "Build an escalation flow for priority customers"
- "Show me all tickets open for more than 24 hours"
See Every Ticket and Its Status in One View
A live support dashboard shows what is open, what is urgent, and what is overdue at a glance.
- Ticket status by category and priority
- Response time tracking per agent
- Escalation alerts for anything at risk
Connect Your Support Tools
Bring in tickets from your helpdesk software and keep everything in one organized workspace.
- Connects with Zendesk, Intercom and Freshdesk
- Pulls in ticket data and customer history
- Syncs with your CRM for full customer context
Route and Escalate Tickets Automatically
Set your routing and escalation rules once and Greta handles everything from there.
- Auto assign tickets to the right agent or team
- Escalate priority tickets before SLA is breached
- Notify supervisors when issues are at risk
Track Team Performance and Spot Issues Early
See response times, resolution rates, and customer satisfaction scores without pulling a single report.
- Average response and resolution times by team
- CSAT and NPS scores in real time
- Volume trends to plan team capacity
What You Get
Built for Support Teams Who Want to Resolve Faster, Not Just Respond Faster
Greta gives support ops teams the visibility and automation they need to keep customers happy and SLAs intact.
Ticket Queue Management
See all open tickets organized by priority, category, and age so your team always knows what to work on first.
Escalation Automation
Automatically escalate tickets that are at risk of breaching SLA before they become a problem for the customer.
Agent Performance Tracking
Monitor response times, resolution rates, and CSAT scores for every agent without manual reporting.
Customer Context View
See the full history of every customer alongside their open tickets so agents never have to ask the same question twice.
Support Reporting
Get clear weekly summaries of ticket volume, team performance, and customer satisfaction sent to leadership automatically.
Also See
Other Operations Teams Using Greta
Greta works across every operations team. See how other teams are using it to get more done.
View all Operations teamsFAQ
Questions About Support Operations with Greta
Here is what support ops managers usually ask before getting started.
Yes. Greta pulls in tickets from email, chat, and your helpdesk tools so your team has one clear view of everything that is open.
Yes. Greta can track CSAT scores and surface trends over time so you always know how your team is performing from the customer point of view.
Build Something Real
If you can describe it, you can build it.