Keep Patients Coming Back
Automatically identify lapsed patients and bring them back with personalised re-engagement campaigns before you lose them for good.
How it's works
From Lapsed to Loyal
Spot lapsing patients early and re-engage them automatically before the relationship fades.
Identify Lapsing Patients
Greta flags patients who have not booked in a defined period based on their expected visit cadence.
- Lapsing thresholds set per patient type and treatment plan.
- At-risk patients identified automatically without manual list-pulling.
Send a Personalised Check-in
Reach out with a warm, relevant message that feels personal rather than promotional.
- Reference their last visit and link it to the value of returning.
- Tone calibrated to the sensitivity of their health context.
Make Rebooking Easy
Include a one-click booking link in every re-engagement message.
- Direct booking links remove friction from the return journey.
- Pre-fill appointment details based on their last visit type.
Measure Retention Rate
Track reactivation rate, patient lifetime value, and re-engagement campaign performance.
- See how many lapsed patients return after automated outreach.
- Benchmark retention improvement over time.
Platform
Patient Retention Automation That Works
Re-engage lapsed patients automatically and build a loyal, long-term patient base.
Lapse Detection Engine
Automatically flag patients who are overdue for a visit based on their expected care cadence.
Personalised Re-engagement
Send warm, relevant check-in messages that feel personal and prompt patients to rebook.
One-click Rebooking Links
Include direct booking links in every message to make returning as easy as possible.
Post-Visit Follow-up Flows
Automate care follow-ups and next-appointment prompts after every visit.
Retention Rate Analytics
Track lapse rate, reactivation rate, and patient lifetime value in a single dashboard.
Explore More
Explore Other Industries
Greta works across every industry. See how other marketers are driving results.
FAQ
Got more questions?
Everything you need to know about patient retention automation with Greta.
You set the thresholds. Greta monitors time since last visit against each patient's expected care frequency and flags overdue patients.
Greta tracks lapse rate, reactivation rate, and patient lifetime value so you can see the direct impact of your retention campaigns.
Build Something Real
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