Keep More Customers
Spot at-risk users early and automatically trigger re-engagement campaigns that save accounts before they cancel.
How it's works
From At-Risk to Re-engaged
Identify churn signals early and act automatically before customers decide to leave.
Identify At-Risk Signals
Greta monitors usage patterns and flags accounts showing signs of disengagement.
- Login frequency, feature usage, and support ticket patterns tracked automatically.
- Health scores calculated and updated in real time for every account.
Trigger Automated Interventions
When an account drops below a health threshold, Greta fires a personalised re-engagement campaign.
- Personalised check-in emails triggered by usage drop signals.
- CSM alert notifications for high-value at-risk accounts.
Offer Value and Incentives
Re-engage disengaged users with targeted content, training, and offers.
- Relevant feature tips and tutorial content sent based on their usage gaps.
- Upgrade or downgrade options offered to at-risk high-ticket accounts.
Measure Retention Impact
Track churn rate, saved accounts, and the revenue impact of your prevention campaigns.
- See which interventions recover the most at-risk accounts.
- Monitor churn rate trends and benchmark against previous periods.
Platform
Churn Prevention That Protects Revenue
Detect at-risk accounts early and automate interventions that keep customers subscribed.
Account Health Scoring
Automatically score every account based on usage, engagement, and support signals in real time.
Churn Signal Detection
Flag accounts showing early signs of disengagement before they reach a cancellation decision.
Automated Re-engagement Flows
Trigger personalised campaigns when accounts drop below a health threshold.
CSM Alert System
Automatically notify customer success managers when high-value accounts are at risk.
Retention Analytics
Track saved accounts, churn rate trends, and the revenue impact of prevention campaigns.
Explore More
Explore Other Industries
Greta works across every industry. See how other marketers are driving results.
FAQ
Got more questions?
Everything you need to know about churn prevention with Greta.
Greta monitors login frequency, feature usage, support ticket volume, and engagement drops to calculate a real-time health score for every account.
Greta tracks the number of accounts saved, churn rate reduction, and the revenue retained through prevention campaigns.
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