Delight Guests During Their Stay
Send contextual in-stay messages, personalised recommendations, and service prompts that make every guest feel looked after.
How it's works
From Check-in to Check-out
Automate in-stay communications that feel personal and elevate every guest experience.
Send a Welcome on Arrival
Trigger a personalised welcome message the moment a guest checks in.
- Welcome message with key amenities, WiFi, and service details.
- Personal touch that sets the tone for the stay.
Share Contextual Recommendations
Send timely recommendations for dining, activities, and services based on the guest's profile.
- Restaurant suggestions, spa availability, and local events timed to each day.
- Recommendations personalised to guest type: family, couple, business.
Promote In-stay Upsells
Offer additional services at the right moment during the stay.
- Late check-out, room service, and activity upgrades promoted contextually.
- Time-sensitive in-stay offers that add value without intruding.
Measure Guest Satisfaction
Gather real-time feedback during the stay to resolve issues before check-out.
- Mid-stay satisfaction check sent automatically.
- Issues flagged for immediate staff response.
Platform
In-Stay Guest Experience Automation
Automate personalised in-stay communications that make every guest feel valued.
Arrival Welcome Messages
Trigger personalised welcome communications the moment a guest checks in to set the tone.
Contextual Recommendations
Send timely dining, activity, and service suggestions tailored to each guest's profile.
In-stay Upsell Campaigns
Promote late check-out, room service, and upgrades at the right moment during the stay.
Mid-stay Satisfaction Surveys
Gather real-time feedback mid-stay so you can resolve issues before the guest leaves.
In-stay Revenue Analytics
Track in-stay upsell conversion and the impact of personalised recommendations on satisfaction.
Explore More
Explore Other Industries
Greta works across every industry. See how other marketers are driving results.
FAQ
Got more questions?
Everything you need to know about in-stay experience automation with Greta.
Trigger it at or just after check-in. A message that arrives while guests are settling in feels timely and warm.
Greta tracks in-stay upsell conversion rates, total ancillary revenue, and the correlation between engagement and guest satisfaction scores.
Build Something Real
If you can describe it, you can build it.