Turn One-time Guests Into Regulars
Automate post-stay follow-ups, review requests, and return-visit offers that build lasting guest loyalty.
How it's works
From Checked Out to Coming Back
Automate the post-stay journey to collect reviews and bring guests back.
Send a Post-stay Thank You
Follow up immediately after check-out with a warm, personalised thank-you message.
- Reference specific aspects of their stay for a genuine personal touch.
- Include a summary of their experience and loyalty points earned.
Request a Review
Ask for a review while the experience is fresh with a well-timed, easy-to-complete request.
- Review requests sent 24 to 48 hours after check-out for maximum response rates.
- Direct links to your preferred review platforms included.
Send a Return-visit Offer
Encourage a repeat booking with a personalised offer timed to when past guests start planning again.
- Return-visit incentives sent 4 to 8 weeks after checkout.
- Anniversary and seasonal offers for past guests automated year-round.
Build a Loyalty Programme
Automate a loyalty programme that rewards repeat guests and keeps your property top of mind.
- Points, tier upgrades, and member-exclusive offers automated.
- Track loyalty programme engagement and repeat booking rate.
Platform
Post-Stay Loyalty Automation
Automate post-stay communications that collect reviews and drive repeat bookings.
Post-stay Thank-you Flows
Send personalised thank-you messages automatically after every guest checks out.
Review Request Automation
Request reviews at the optimal post-stay moment to maximise response rates across all platforms.
Return-visit Incentive Campaigns
Automatically send personalised return-visit offers to past guests at the right time.
Loyalty Programme Automation
Build automated loyalty flows with points tracking, tier upgrades, and member-exclusive offers.
Guest Retention Analytics
Track repeat booking rate, review acquisition, and loyalty programme engagement in one place.
Explore More
Explore Other Industries
Greta works across every industry. See how other marketers are driving results.
FAQ
Got more questions?
Everything you need to know about post-stay loyalty automation with Greta.
24 to 48 hours after check-out is the optimal window. The experience is still fresh but guests have had time to settle back home.
Greta tracks post-stay engagement, return-visit offer conversion, and repeat booking rate in a single analytics dashboard.
Build Something Real
If you can describe it, you can build it.